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Ticket management systems – Used to track user requests, support issues, needs and tasks that need to be completed. Ticket management is the key system that IT teams need to perform their support functions.

Collaboration and communication tools – To be effective, IT team members must interact with each other and with stakeholders. Collaboration and communication tools contribute to the success of virtual teams and can also allow communications to be recorded for later use.

Project management tools – These can be traditional project management tools or tools designed to support Agile methods. IT teams need project management tools to verify that resources are allocated efficiently and tasks are completed, and to help them communicate project status to their management.

Data analysis and reporting tools – IT teams manage enormous amounts of data. Analysis and reporting tools are used in carrying out the IT team’s activities and in communicating with stakeholders.